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AUSTRALIAN MASSAGE & BEAUTY INSTITUTE

RTO no: 40909, CRICOS Provider No: 03653E, ABN: 14 126 772 129

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BANKSTOWN CAMPUS

62 Restwell St, BANKSTOWN NSW 2200, Australia

PHONE (02) 8076 2248

EMAIL info@ambi.edu.au

www.ambi.edu.au

CENTRAL WEST CAMPUS

86 Keppel St, BATHURST NSW 2795, Australia

OPENING HOURS

Monday-Friday 9:00am - 6:00pm

 

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Australian Massage & Beauty Institute

RTO no: 40909

 CRICOS Provider No: 03653E

ABN: 14 126 772 129

© 2017  

AMBI - SHORT COURSE

CHCCOM006 ESTABLISH AND MANAGE CLIENT RELATIONSHIPS

Course Description

Whatever industry you are working in, customer service plays an important role in your work and business, especially in the retail and service sectors. Have you ever thought of improving your customer service skills? How to establish a good relationship with your clients? How to maintain the relationship with your client? 

 

In this 1 day class, you will have the opportunity to learn to understand how to establish professional relationship with your client, manage client interactions, including effective communication, respond to difficult or challenging behavior and how to provide effective responses to client enquiries.

 

Our trainers have many experiences in maintaining customer service who would love to share their experiences with you and how they can overcome these challenges. 

 

Whatever industry you are working in, we recommend you to come to this class as it will help you improve yourself and make your job easier.

Entry Requirements

There are no entry requirements for this qualification

Delivery Methods

Classroom Delivery

Assessment Methods

  • Short answer questions

  • Case study

  • Exam/quiz

  • Assignment/Project

  • Practical Assessment

  • Practical demonstration

  • Observation

  • Role play

Class timetable 2019

Bathurst:

  • 23 September 2019

  • 02 December 2019

Bankstown:​

  • 05 August 2019

  • 08 October 2019

  • 14 December 2019