Course Description
Whatever industry you are working in, customer service plays an important role in your work and business, especially in the retail and service sectors. Have you ever thought of improving your customer service skills? How to establish a good relationship with your clients? How to maintain the relationship with your client?
In this 1-day class, you will have the opportunity to learn to understand how to establish professional relationship with your client, manage client interactions, including effective communication, respond to difficult or challenging behavior and how to provide effective responses to client enquiries.
Our trainers have many experiences in maintaining customer service who would love to share their experiences with you and how they can overcome these challenges.
Whatever industry you are working in, we recommend you to come to this class as it will help you improve yourself and make your job easier.
Entry Requirements
There are no entry requirements for this qualification
Delivery Methods
Classroom Delivery
Duration
2 Hours Pre-Course Work
1-Day Face-to-Face Class (8 Hours)
15 Hours Clinic/Work-Based Environment
4 Hours Self-Study
Assessment Methods
Short answer questions
For the latest updates, more information, course locations, prices, course duration, and upcoming intake dates, contact us via email at [email protected] or call us at (02) 8076 2248.
